NCO is the industry leader in providing clients with successful Business Process Outsourcing (BPO) solutions. Our outsourcing portfolio includes accounts receivable management, customer management services, and back office services for a diversified customer base. Since NCO's inception in 1926, our goal has remained constant - to reduce client operating expenses, increase cash flow, and improve their customers' experience. Our best-in-class, results-driven reputation, strong financial track record, and proven business model makes NCO the choice for BPO solutions.

To meet and surpass the growing and complex needs of our clients, NCO's services support essential functions across key portions of the customer lifecycle, including acquisition, growth, care, resolution, and retention. NCO provides its services through Customer Lifecycle Management, a unique customer-driven model that delivers our optimal performance, leading-edge technology, proven efficiency, and exceptional quality.

To date, NCO has over 30,000 employees worldwide. We operate a global network of over 100 operations centers in 11 countries running on a centralized data platform with the flexibility to respond to a rapidly changing marketplace, and to scale operations to meet client specification. Our clients are empowered to successfully address immediate business needs, while enabling long-term growth across the entire customer

NCO Clark | Call center agents for Sales, Collections, Technical Support and Customer Service Accounts

Call Center Agents

For Immediate Hiring- CSR’s, TSR’s…

RESPONSIBILITIES:

- Under the direction of the Team Managers, the primary objective of the position is to provide world-class service to our customers in an accurate, efficient and courteous manner on every call as measured by Customer Satisfaction, Employee Satisfaction and Long-term Investor Value

- Constantly updated to new software and technology
- Advanced understanding of the current version of Windows (operating systems)
- Has a demonstrated technical aptitude to learn gaming consoles and home networking connectivity issues and concepts
- Adept at consumer electronics and microcomputers
- Basic understanding of home networking hardware and configuration
- Has a consuming drive to solve technical problems and
- Can successfully communicate with customers to gather information and learn about their needs and expectations
- Basic knowledge of video games and their core audience
- Collaborates with others to ensure the customer issues are resolved
- Understands the concept of "solution delivered" on first contact

REQUIREMENTS:

• At least a High School Graduate
  
• Excellent English Communication Skills
  
• Can type at least 25 words per minute
  
• Good Analytical and Problem Solving Skills
  
• BA/BS in a Technical discipline or equivalent work experience preferred
  
• Computer Literate and Internet Savvy
  
• Applicants should be Filipino citizens or hold relevant residence status
  
• Fresh graduates/Entry level applicants are encouraged to apply

COMPENSATION and BENEFITS:

- Up to Php 12,000 Base Rate
- Php 5,000 upon Regularization
- 20% Night Differential
- Attendance Bonus
- Performance Bonus
- Free Meal
- Free Shuttle Service
- Paid Training
- Medical and Life Insurance extended to dependents
- Fast Career Movements (Promote-From-Within Policy)
- Fun, Comfortable and Professional working environment
- Recreational Facilities
- Sleeping Quarters
- Flexible Shift Scheduling
- Out of Town Team Building activities

Visit our office and take the assessments right away! Our office is open every Mondays to Saturdays from 8:30am until 5:30pm.

Business Center 4
Phil Excel Business Park
Clark Freeport, Pampanga
Hotline: (045) 499.1062

You can also APPLY ONLINE.