JOB PURPOSE:

• Monitors high, medium and low risk Customer Assistance Representatives to ensure proper implementation of Collections strategies in order to control delinquency, flow rates, productivity and credit losses.
• Coach, train and mentor Customer Assistance Supervisor in the performance of their responsibilities.
• Review and streamline internal processes to increase collector productivity and efficiency.
• Recommend motivational programs to enhance team and individual performance.
• Suggest ways and means to improve collection strategies that will control portfolio delinquency.
• Identify ways and means of making collection processes cost effective.

SELECTION CRITERIA:

• At least 2 years of credit card product experience
  
• Detailed, results-oriented and self-motivated
  
• Good communication skills
  
• Good leadership skills

Please APPLY ONLINE. Fill up the form below and submit online.