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Curriculum Vitae
________________________________________
Ms. Kristha Mae M. Garcia
Email address: tamaegarcia@yahoo.com
1914-B M. Reyes Corner Del Pilar st. Bangkal Makati City, Philippines
Cellphone #: 09184017630 / 09238245249
OBJECTIVE:
My objective is to get a job where I can utilize the knowledge and skills I learned in college and job experiences.
KEY QUALIFICATIONS:
- Industrious
- Independent and Responsible worker
- A Good Leader and follower
- Honest
- Multi-Tasking
- Fast Learner
ACADEMIC PREPARATIONS:
Associate in Health Science Education
- Colegio San Agustin Bacolod, 2004
WORK EXPERIENCES:
Hotel Reservation Agent, April 22, 2009 to October 18, 2009
Click Nights Travel Dubai, U.A.E
Responsibilities:
Process all reservation requests, including changes and cancellations by email, phone and fax.
Maintains a complete knowledge of each property in order to effectively sell the hotel and its services
Answer all phones calls using proper selling techniques and maintaining the utmost in professionalism while personalizing each call
Input correct information into proper fields including proper use of guest history, source, origin, booking number, rate, room type, name address, telephone, and email
Recap all reservation information with each caller and communicate guarantee and cancellation policies
Prepare individual reports to accurately compare abandoned calls, conversion ratio, and overall productivity
Communicate to hotels in a timely manner all special requests and urgent matters
Maintain clean and organized work area.
Secretary / Receptionist / Purchasing Clerk / Accounts Assistant, June 10, 2008 to October 18, 2009
Seven Century Real Estate Broker LLC Dubai U.A.E.
Ahli Real Estate Development Dubai, U.A.E.
Al Kashkha General Trading Dubai, U.A.E.
Responsibilities:
Answer telephone calls promptly and efficiently; provide information to routine inquires or route calls to appropriate staff. Provide telephone coverage backup for other positions in the Company.
Take messages for unavailable employees and communicate these messages to the proper personnel in a timely manner.
Operate office equipment. Maintain appropriate supplies for office equipment.
Perform other duties, functions, special projects, and responsibilities as assigned by the General Manager.
Receives and processes requisitions for supplies, materials and equipment.
Locates sources of supplies and purchase office supplies.
Files purchase orders and resolves problems with purchase orders such as delinquent orders and errors.
Maintains files and purchasing records, orders and maintains office supplies.
Receives deliveries and checks orders for completeness.
Works with Accounts Personnel to resolve invoicing issues.
Arranges service repair calls for various office equipment.
Processes credit applications.
Preparing monthly payables and receivables.
Follow-up daily collection.
Preparing the Reservation Form and the Sales and Purchase Agreement of the Unit Owners.
Keep tracks of all Files.
Data Entry Encoder (Part time job), May 13 2008 to June 9, 2008
ICLP Dubai U.A.E
Responsibilities:
input of personal data of persons applying on loyalty programs of world class companies all over the world
Sales Assistant (5 days part time job), May 2008
Pioneer House Inc. Dubai, U.A.E.
Responsibilities:
Assist Clients on their needs
Coordinates client inquiry
stocking, replenishing and cleaning sales areas;
assisting with product selection
processing payments of various kinds
dealing with customer complaints
Key Account Specialist, May 2007 to February 2008
Seagull Glass Works, Inc Makati City, Philippines
Responsibilities:
Works within the sales and support teams for the achievement of customer satisfaction.
Maximizes all opportunities in the process of closing a sale resulting in the taking of market share from larger competitors.
Makes recommendations to prospects and clients of the various solutions the company offers to their business issues.
Develops a database of qualified leads through referrals, telephone canvassing, face to face cold calling on business owners and email.
Responsible for sourcing and developing client relationships and referrals.
Maintains accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities within their assigned territory, including the use of Microsoft Outlook to maintain accurate records to maximize territory potential.
Maintain contact with all clients in the market area to ensure high levels of Client Satisfaction.
Proactively establish and maintain effective working team relationships with all support departments
Purchasing / Sales Secretary, October 2006 to April 2007
Seagull Glass Works, Inc
Responsibilities:
Maintains accurate and up-to-date inventory records.
Maintains daily purchase order log.
Files purchase orders and requisitions daily.
Assists with daily Receiving paperwork.
Receives merchandise if necessary.
Issues uniforms.
Performs data entry duties as needed.
In charge of making Delivery Receipts and Sales Invoice
Updates and keeps record of the company
Follow up collections / receivables
Writes / Relates / keep tracks of the managers memos and policies to the staff
Personal Data:
Nickname : Kristha
Age : 25 years old
Birthday : April 23, 1984
Birthplace : Bacolod City, Philippines
Height : 5 ft tall
Weight : 125 lbs
Nationality : Filipino
Religion : Roman Catholic
Civil Status : Single
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledgeable in MS Office and Corel Draw.
- Ability to maintain public relations in an effective, tactful and courteous manner.
- Ability to work evenings and weekends during periods of peak activity
- Ability to listen to customers needs
- Ability to respond to customers tactfully and courteously
- Ability to express oneself clearly and concisely with particular skill in telephone communications.
- Has the ability to interact and cooperate with all company employees
HONORS AND AWARDS:
Academic Awardee, S.Y. 2003-2004
LANGUAGES SPOKEN:
- Filipino
- English
- Hiligaynon
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